Agent Desk · Horizon Telecom India
Good morning, Vicky.
When Marklinea AI hands over a caller, your desk rings with their brief. The caller waits on the line until you pick up.
Live with Marklinea AI
3 callers right now-
AI is handling00:51Priya ShahPlan upgrade
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AI is handling02:18Arjun SharmaData add-on billing dispute · Diamond VIP
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AI is handling00:33Deepak RaoSIM activation
Arjun paid ₹299 via UPI for a 15GB data add-on on 20 October, but it never activated. He was then billed ₹1,499 for extra data usage in Mumbai. His postpaid account now shows overdue. He wants the incorrect charge reversed and normal data access restored.
Already done by AI
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Identity verifiedSecure mobile verification completed · ending 0199
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Data usage confirmedMumbai · postpaid data · 14.2 GB
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Root cause foundUPI payment received 20 Oct; add-on not activated
What he needs from you
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Reverse the ₹1,499Above AI's credit limit
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Clear the overdue flagRestore normal data access
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Don't ask him to repeatName, verification, dates, what happened
“Hi Arjun, this is Vicky from VIP Billing. I can see the incorrect ₹1,499 data charge and your ₹299 UPI payment on 20 October. Your add-on failed to activate. Let me get that charge reversed for you right now.”
When a Diamond VIP's paid data add-on fails to activate, you can credit up to ₹2,000 without manager sign-off.
Conversation with AI
3:12 · 7 turnsLive transcript
Before transfer · AI conversationCaller mood
FrustratedAI notes
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